Returns & Exchanges
At Moen, we stand behind the quality of our home fixtures and offer a 30-day return window for products in their original packaging. We aim to ensure your kitchen and bath upgrades are seamless and meet your exact design expectations.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Prepaid Label
Once your return is authorized, download and print the prepaid shipping label provided to ensure your fixture is tracked and insured during transit.
Package Securely
Place the unused product in its original Moen box with all mounting hardware and instructions included to qualify for a full refund.
Ship and Track
Drop off your package at any authorized carrier location; your refund will be processed within 7-10 business days once our warehouse verifies the contents.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing